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Client Success

We offer help, training, and collaborative opportunities for customers who want to get the most from Lineup’s products and services.

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Succeed together

At Lineup, we don’t work for our customers – we work with them.

Our comprehensive support programs are central to our ongoing success, and the transparent, proactive, and highly collaborative approach we take to all our projects is what sets us apart from other solution providers in our space.

Support and aftercare

Our support and aftercare solutions are some of the most robust in the media industry. Explore the programs and resources on offer and gain an understanding of what you can expect from us post-deployment. We offer help for customers who want to get the most from Lineup’s products and services.

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24/7 global support

Wherever you are in the world, you’ll benefit from around-the-clock access to our consultants. If you have a query or would like to discuss any aspect of our services in more detail, simply contact our help desk for an immediate response.

We offer proactive ongoing support, too. Our comprehensive Customer Success model combines traditional account management and technical support with specialist subject matter expertise. Our team will work tirelessly to understand your changing needs, manage your system, and keep you informed of the new features and benefits that we introduce to our systems in every release cycle. You’ll also keep access to the same consultants you worked with during the implementation stage.

Community initiatives

As a company, we are proud of the positive way in which our customers work with us and work together – and the sense of community this has created amongst all our stakeholders.

We make it easy for our users to access our expertise by:

  • Hosting regular meetings
  • Producing frequent webinars
  • Chairing forum groups and steering committees
  • Sharing information through our newsletter
  • Actively asking for opinions, feedback, and ideas via our Customer Portal
  • Hosting an annual two-day Lineup Global User Conference, at which senior media and advertising figures gather in London (or virtually, depending on travel restrictions) to exchange concepts, learn about our new features, and discuss industry challenges
  • Providing access to our social networking tool, Mypoint, which helps to keep your Adpoint users connected

Client success

Partner with Lineup, and you will receive access to two dedicated Success Consultants. These contacts will be on hand to look after your every need as you continue to explore the many operational and organizational benefits of our systems.

They will constantly introduce you to new features and functions that will enhance your experience of our software. And if you have specific development requests, your Success Consultants will review these potential initiatives in a forum setting with Lineup’s development team, with a view to adding your suggestions to our Product Roadmap and bringing your ideas to fruition.

You can learn more about what to expect as a Lineup customer here.