What to Expect As A Lineup Customer

Much of our success stems from our ability to innovate – not least when it comes to the level of service we deliver to our much-valued clients. Lineup has developed and implemented a robust Success Initiative to ensure everyone we work with has access to unrivaled advice and assistance from responsive, proactive consultants, whenever they need it.

Your satisfaction is our number one priority. When you come on board with us, you will be assigned your very own Success Consultants. These highly trained individuals will be on hand to help you make the most of our systems throughout the life of your use of our platform and address any issues quickly and efficiently so disruption is kept to a minimum.

WE'LL BE WITH YOU ALL THE WAY

We have a range of policies and practices in place to make sure our customer care and support program is the best of its kind. We offer:

Enhanced support, as standard

We want you to get the best possible advice. You’ll have contact with at least two Consultants at any one time. Your success contacts will know your Adpoint system, configuration, and usage better than anyone else at Lineup, so they will be best equipped to answer queries and liaise with our product, customer service, and development teams on your behalf. All this is in addition to Lineup’s Customer Service support, which remains in place to help ensure continuous service and manage any incidents which affect your day-to-day use of Adpoint.

Refined best practice reviews

In these workshops, we’ll seek to understand how your end-users work with our software, and what we can do to accommodate individual requirements. We’ll find practical solutions to any challenges that are raised and will work with you to ensure you’re always able to use our system(s) to your best advantage.

Smooth handovers

Our sales team will still be in contact post-purchase to discuss new solutions and opportunities – but our Success Consultants will look after you on a day-to-day basis at the deployment stage and beyond.

Regular Success meetings

These sessions will focus on how Lineup can best assist you with achieving your business goals. They will also provide our Success Consultants with the chance to introduce you to any new product features or upcoming releases that will benefit your organization.

Constant innovation

Our developers deliver a new release every 6 weeks, which is packed full of exciting new features to enhance your experience of our software even further. As a customer, you can view all our current and upcoming releases, and provide feedback on enhancements as they happen.

The updates we introduce are often the result of conversations with our clients who require bespoke functionality to perform specific tasks or better configure their package with their systems. Some, however, are innovations from our own development team, who work around the clock to ensure our products remain at the cutting edge of the media sales and subscription management spaces.

ADPOINT ACADEMY

We know that many of our clients like to learn at their own pace, which is why all our Adpoint partners are granted complimentary access to our Adpoint Academy.

Speak to your Success Consultant for more information on this self-service training suite and the various courses offered to new and established clients alike.

LEADERSHIP

To deliver a consistently great service, we need consistently strong direction. We boast an exceptional leadership team that’s committed to ensuring Lineup clients receive an unrivaled experience.

Mark McCartney

Director of Quality & Best Practice

Mark McCartney is Lineup's Director of Quality and Best Practice, driving customer satisfaction and product adoption. His goal is to ensure our customers have all the necessary resources to drive efficiency.

TESTIMONIALS

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“"Adpoint’s technology simplifies advertising sales and management – automating previously labor-intensive tasks, speeding up the entire order process with more efficient delivery, and providing sales with new tools and greater mobility."”
Thomas KordsDirector, Strategic Projects, Admeira Group

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““Adpoint provides us with an opportunity to consolidate our technology stack and gain efficiency by having our sales process from end-to-end all in one system…This solution will improve the speed-to-market for our sales team and drive growth."”
Jane HowardHead of Sales Operations and Support

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“"For the first time, we have instant and easily-accessible intelligence on performance and revenue, and management are able to monitor the performance of each department, and of each campaign. We don’t have to rely on ‘gut feeling’. This intelligence can now inform our strategy, and we expect a knock-on effect on our efficiency and bottom line."”
Shez ShafiqChief Operating Officer

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“"The partnership with Lineup has been transformative for us, freeing up so much time and significantly reducing our operational complexity. The agility the Lineup platform provides for the future is a real game-changer for Gannett."”
Rick BakerVP/Technology, Commerce Solutions

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“"With so many media clients, Lineup has a great understanding of how companies like us operate, market and sell. So Amplio is purpose built for media organizations like us."”
Andrew ClurmanCEO