What to Expect from Lineup
Much of our success stems from our ability to innovate – not least when it comes to the level of service we deliver to our much-valued clients. Lineup has developed and implemented a robust Success Initiative to ensure everyone we work with has access to unrivaled advice and assistance from responsive, proactive consultants, whenever they need it.
Your satisfaction is our number one priority. When you come on board with us, you will be assigned your very own Success Consultants. These highly trained individuals will be on hand to help you make the most of our systems throughout the life of your use of our platform and address any issues quickly and efficiently so disruption is kept to a minimum.
WE'LL BE WITH YOU ALL THE WAY
We have a range of policies and practices in place to make sure our customer care and support program is the best of its kind. We offer:
Enhanced support, as standard
We want you to get the best possible advice. You’ll have contact with at least two Consultants at any one time. Your success contacts will know your Adpoint system, configuration, and usage better than anyone else at Lineup, so they will be best equipped to answer queries and liaise with our product, customer service, and development teams on your behalf. All this is in addition to Lineup’s Customer Service support, which remains in place to help ensure continuous service and manage any incidents which affect your day-to-day use of Adpoint.
Refined best practice reviews
In these workshops, we’ll seek to understand how your end-users work with our software, and what we can do to accommodate individual requirements. We’ll find practical solutions to any challenges that are raised and will work with you to ensure you’re always able to use our system(s) to your best advantage.
Smooth handovers
Regular Success meetings
Constant innovation
Our developers deliver a new release every 6 weeks, which is packed full of exciting new features to enhance your experience of our software even further. As a customer, you can view all our current and upcoming releases, and provide feedback on enhancements as they happen.
The updates we introduce are often the result of conversations with our clients who require bespoke functionality to perform specific tasks or better configure their package with their systems. Some, however, are innovations from our own development team, who work around the clock to ensure our products remain at the cutting edge of the media sales and subscription management spaces.
ADPOINT ACADEMY
We know that many of our clients like to learn at their own pace, which is why all our Adpoint partners are granted complimentary access to our Adpoint Academy.
Speak to your Success Consultant for more information on this self-service training suite and the various courses offered to new and established clients alike.
LEADERSHIP
To deliver a consistently great service, we need consistently strong direction. We boast an exceptional leadership team that’s committed to ensuring Lineup clients receive an unrivaled experience.
Mark McCartney
Director of Quality & Best Practice
TESTIMONIALS
Thomas Kords Director, Strategic Projects, Admeira Group
Jane Howard Head of Sales Operations and Support
Shez Shafiq Chief Operating Officer
Rick Baker VP/Technology, Commerce Solutions
Andrew Clurman CEO
Thomas Kords Director, Strategic Projects, Admeira Group
Jane Howard Head of Sales Operations and Support
Shez Shafiq Chief Operating Officer
Rick Baker VP/Technology, Commerce Solutions
Andrew Clurman CEO
TESTIMONIALS
Thomas Kords Director, Strategic Projects, Admeira Group
Jane Howard Head of Sales Operations and Support
Shez Shafiq Chief Operating Officer
Rick Baker VP/Technology, Commerce Solutions
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